They demonstrated the technology for purchase in the UK and on networks and requested the integration of this system

Spanish comedian Nacho Garcia suggested an ingenious system when making purchases he saw United kingdom This could revolutionize the customer experience Spain.

Garcia recently shared a photo of Flannels stores in the United Kingdom, which caught the attention and interest of many. In the picture you can see two towers of shopping baskets, one black and one white. The idea is simple but effective: the black basket indicates this The customer prefers to be served by an attendantWhile white means you choose Walk through the store unobstructed.

This initiative, which originated two years ago when user @dokodemoikiru shared the photo with a humorous message, has resurfaced on social networks and has been widely accepted. The idea received more than 7,000 likes in just a few hours, in addition to many praises. However, it has also sparked some controversy among those who question its feasibility or usefulness.

“Yes, because telling an employee that you don't need help takes inhuman effort,” “Why this fear of interaction?” “And if they come to ask me and I don't want to say, 'I'm fine, thank you.' And if I need help, I'll go and ask like I always do. This is another step toward the pseudo-protocol of the shopping experience. Plus, I can change my mind in minutes.” These are some messages.

This concept could mean a major change in the way customer service is delivered in Spain, providing consumers with a clear and transparent option to express their care preferences. Although its implementation can pose logistical and organizational challenges.