Social media was plagued by messages from frustrated travelers lining up on their flights across the US on Friday. Apparently, The computer system that controls check-in and ticket sales (known as Saber) suffered from problems during the morning, causing hundreds of flights to be delayed..
It was the first airline to make a public statement on it American Airlines, Who posted a statement on their social networks and website in which they said, without giving further specifications, that they are working on a problem.
“Our teams are active and working to resolve the situation as soon as possible. We appreciate your patience and apologize for the delay,” said the statement issued by the country’s main airline. In addition, they require travelers not to contact travel agents or airports, unless their flight is within the next 72 hours, because they plan to resolve the situation as soon as possible. We’ll be back to work very soon, says a sign on the airline’s website.
Minutes later, JFK Airport in New York sent a statement announcing the airline’s computer system had also failed Jet Blue. Alaska Airlines He made his own announcement in the morning hours.
“The Saber system has broken down, and we have planes where we cannot do the boarding by closing the boarding gates. At this time there are no other gates available. Alaska Airlines announced through their networks that we will treat our passengers as soon as possible.”
From Miami International Airport Delays have been confirmed due to system failures on Delta, Frontier Airlines and Southwest Airlines.
While American Airlines at least announced the issue had been resolved, the failure caused hundreds of flights to be delayed, complicating the travel schedule for the rest of the day. Once the first morning flight is not on timeFor at least the next 24 hours, delays are expected on nearly all flights.
Earlier in the day, the Saber system encountered technical difficulties that affected many airlines including American Airlines. The technical problem has been resolved. We apologize to our customers for the delay.They confirmed in a statement.
Saber is a real-time central processing operating system developed by American Airlines and IBM and used by many airlines in the world. When this system fell in the United States, many companies were affected.
Although it is already working againAt airports like Miami they require passengers to approach in advance who have a flight today to avoid disputes.
Failure occurs when, after the pandemic, air traffic in the United States begins to re-establish itself.