Emergency: When the first call is the key

Knowing how to manage an emergency is an essential resource for guiding the appropriate assistance that each patient needs. For this, OSDE Enter into agreements with the University of Buenos Aires (UBA) School of Medicine and with the University of Salvador (USAL) to invite students of medicine, nursing and related professions to a free university course providing the tools to act in the face of an emergency or urgent call.

Emergency: When the first call is the key

The goal is for attendees to learn how to quickly diagnose a danger situation, how to intervene in crisis situations, and how to provide the help and support callers need. In addition, they gain knowledge on how to monitor different scenarios using the most appropriate resources available.

“This training allows that when a person comes into contact with a symptom, and based on an interrogation, students can decide which resource to send according to the level of severity”

Mariano Allende, OSDE Deputy Emergency Medical Director.

“For example, a call may require medical assistance within two to four hours, when it is not an emergency, but instead, when our operators detect warning signs, a red icon is identified. These are cases when the caller, or the interlocutor, notices Who calls for help for another person, chest pain, difficulty breathing, paleness, loss of consciousness,” Allende explains.

This training appeared in 2017 at the initiative of four physicians from the Emergency Department.

According to Gabriela Rubel, Assistant Director of Human Development at OSDE, one of the strengths of the course is that it works on the ability to prioritize symptoms. “This way, students will be able to open an active investigation, with questions aimed at assessing the presence of warning signs and determining the most appropriate response: from a virtual consultation or visit from a medical professional at home, to the arrival of an ambulance as an emergency,” he points out.

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This training was the initiative of Dr. Claudio Yarior, Dr. Alejandro Muller, Dr. Agustina Sosa-Belaustegui and Dr. Marcelo Camejo, members of the OSDE Emergency Management, and the Faculty of Medicine of the University of Buenos Aires. I started in 2017 at UBA through the Undergraduate Extension Secretary for Medical School in charge of Dr. Gustavo Gonzalez Ferreira, and since then, the call has always been very high at USAL Headquarters (where the course started this year) as at UBA. The course consists of 12 sessions of four hours per week. During each day, attendees work on medical content on the various topics offered in the emergency service (clinical topics, pediatrics, psychiatry and obstetrics).

“The course has multiple objectives, on the one hand, to form a first job opportunity for medical students and nursing professions who can find in this profession the first practice of what they have learned. In addition, it seeks to disseminate knowledge about emergency telephone care and medical emergencies to the community in a systematic and structured manner. Finally Little by little, this mission, which was born as a trade, has been professionalized and hierarchized,” explains Guillermo Piermattei, OSDE Human Development Consultant.

Medical students on the free course offered by OSDE.
Medical students on the free course offered by OSDE.

Whereas for Marcela Rozas from OSDE’s Department of Human Development, the course allows future professionals to connect with patients and learn to listen, empathize and include. OSDE has always been distinguished by a high level of professional and human service. In this way, we seek to transcend these values ​​for our organization,” he emphasizes.

To complete the course, 70% attendance is required, in addition to completion of the mandatory training in CPR that is offered at the end of the course. CPR certification is awarded by the American Heart Association (AHA), an entity in which OSDE is a training center.

“On a personal level, students take on a lot of tools for everyday life, including what is necessary for treating a burn, wounding a wound, initial prehospital management of critical illnesses and training in CPR. From a business point of view, they have the skills not only to perform telephone service In emergency situations in OSDE, but they can enter any hospital system because they already have training,” concludes Allende.

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You can learn more about these topics in the section OSDE Health and Wellness.


Content LAB is LA NACION’s unit for generating ideas and content for brands with distribution on their digital platforms and social networks. This content has been produced for an advertiser and published by Content LAB. LA NACION writing was not involved in the creation of this content.

Aileen Morales

"Beer nerd. Food fanatic. Alcohol scholar. Tv practitioner. Writer. Troublemaker. Falls down a lot."

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