brings healthcare to the most remote corners of the country

Francisco is already in front of his device, tests the camera and microphone and clicks on the link for the platform I sent you after you requested your medical appointment. The video call begins, and the doctor on your screen asks you directly about your complaint and symptoms. It’s just like a normal query, but with a screen in the middle.

Across the world, rural communities and isolated populations face the most acute challenge of accessing quality health care, and Mexico is no exception. With less than 3 doctors per thousand people in the country – according to the data of the World Health Organization (Who is the)– and focused services In large urban centers, telemedicine may be the model that helps the country significantly increase access to health services.

Telehealth can be a vital bridge for this last mile of health service delivery in Mexico“, says Brandon Welch, founder and CEO of, a telehealth platform that emerged in 2014 in the United States (EU), “with a global goal of supporting people to exercise their right to access health services, without importing the site.” Geographical.

Demand for this type of service has grown exponentially during the pandemic, prompting the platform to expand its coverage. Then from the United States, has started operations in Canada, New Zealand and 133 other countries, Before arriving in Mexico with a local team and 1,400 registered doctors until September. The plan is to leave Mexico and then spread to all of Latin America.

“At, we set out to change the world by making telemedicine Easier and affordable for healthcare providers to see their patients anywhere, Even in rural and disadvantaged areas. we believe “Everyone should have access to quality care through telemedicine, and Mexico is an important country for us now and in the future in this global mission,” Welch says.

Among the advantages offered by telehealthBrandon Welch adds, Emphasizes timely and prompt attention on the first level, helping to reduce hospital admissions by 38 percent, hospital readmissions by 31 percent, and increase the likelihood of spending fewer days in the hospital by 63 percent if hospitalization is required, according to data from a recent study from the National Library of Medicine. .

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Telemedicine Increases efficiency in care, reduces expenses for both medical patients and transportation It promotes a strong doctor-patient relationship. It is important to say that telemedicine should support traditional care, not replace it,” comments the CEO of, who sees that at this point, the biggest contribution of telehealth is flexibility.

“It is convenient to use the remote form for follow-up visits, examinations, and education when appropriate or necessary. Additionally, for health care providers from physicians and hospitals, Telemedicine is an opportunity to increase business and office performancesays the businessman. It also serves as a tool for doctors to have insurance and always at hand the medical records of their patients. Stored and front-end telemedicine is a way for healthcare professionals to share patient diagnostic information, such as test results, medical images, video recordings, and other data with a doctor or other specialist. It is similar to email, but It is achieved through a system that has advanced security features to protect patient confidentiality Brandon Welch says:

Likewise, this platform-provided system is used for remote patient monitoring (RPM), using a variety of electronic tools that monitor their vital condition and symptoms, especially in long-term treatments, including heart disease and cancer. “Diabetes, strokes and asthma,” Welch explains.

Worldwide, has a presence in 136 countries with over one million providers. Last year, 90 million patients consulted their doctor without having to be exposed to COVID-19. With their arrival in Mexico, they hope to “continue our goal of providing health services to all people. Mexico is a priority for us in 2021 and in the years to come. We believe that we will make a positive impact and We will be an important part of the country’s health system, And then expand it to other Latin American countries,” says Brandon Welch.

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Aileen Morales

"Beer nerd. Food fanatic. Alcohol scholar. Tv practitioner. Writer. Troublemaker. Falls down a lot."

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