With this center, there are already 70 centers opened by the entity throughout Spain: 51 on campus and 19 in urban centers. It is the second working coffee shop in the Balearic Islands.
This modern and innovative concept of the multifunctional office brings together in the same space the financial services, a joint work and the cafeteria area, which is already present in the ten main markets in which the Santander Group is present: Mexico, Brazil, Chile, Argentina, Portugal, the United Kingdom, Poland, the United States, Jersey and Spain.
Madrid, 23 May 2022.
Today Banco Santander has opened a new business café, in Palma de Mallorca, specifically in the Plaza de España, 1. This space has an area of more than 450 square meters spread over two floors, with 4 meeting rooms, co-working areas and a cafeteria. The office will consist of a team of 8 people.
With this opening, there are now 70 business cafés that the bank has spread across Spain, 19 of which are located in urban centers and another 51 on campus. This is the second business café that the Bank has opened in the Balearic Islands, which already has one on the University of the Balearic Islands campus. Business cafés in Spain already have more than 190,000 active customers and receive an average of 180 visits per day.
Celia Torribadilla, Regional Director of the Bank in the Balearic Islandsexpressed his satisfaction with the opening of this Work Café, as it represents “The bank’s commitment to an innovative distribution model, with unique spaces for customers and non-customers, which integrates banking, co-working and specialty cafeterias and is based on the physical-digital dichotomy. In addition, we add value to our clients through events for startups, businesses, SMEs and corporations, as well as other groups, such as seniors or young college students. It is about offering a different experience to customers and non-customers, as they have become an alternative channel to traditional branches and digital channels, so that each user can choose how, where and when they want to interact with the bank.”
Thus, Banco Santander is committed to creating spaces that respond, increasingly accurately and effectively, to the needs arising from changes in consumer habits and society in general, bringing together in one place the provision of banking services, meeting and co-working spaces and the best specialty coffee, in order to respond to the requirements of The most informed and demanding consumers who are most sensitive to the shopping experience.
Its success is based on a new branch model that puts human relations and closeness with the customer at the center, in an environment of digitalization and innovation. The result is innovative, interactive, technological and modern spaces. In these collaborative spaces, in addition to organizing conversations, conferences and interest sessions, any user can work, go online, hold meetings and, of course, carry out the usual financial procedures.
Similarly, Work Café customers can start live conversations with their manager through the app, enter into phone contracts to save time and have 24/7 phone service managed by a dedicated phone team.
This new branch concept was born in Chile in 2016 and is already present in ten countries where Grupo Santander is present: Mexico, Brazil, Chile, Argentina, Portugal, United Kingdom, Poland, United States, Jersey and Spain. The first office of this kind in Spain opened its doors in 2018 in Madrid, on the Plaza de Sagrados Corazóns. Currently, Grupo Santander already has 157 centers of this type distributed all over the world and continues with its expansion plans.