Amazon Customer Service creates 2000 new jobs in Costa Rica

by Estrategiaynegocios.net

Amazon.com announced today that it plans to create more than 2,000 new virtual face-to-face sites in Costa Rica. The new partners will enhance Amazon’s world-class service to its customers around the world in English, Portuguese and Spanish, as well as 24/7 service for countries in North America, South America and Europe.

“The Costa Rica customer service operation opened in 2008 with 75 employees, and today we have more than 15,000 dedicated collaborators who provide world-class service that excels Amazon,” said Alejandro Filoi, Latin America Director of Customer Service.

The direct positions will be at its headquarters in Heredia and Calle Blancos and virtual positions will be offered throughout the national territory. These positions include customer service agents, multi-level team managers, and operations managers.

Silvia Lara, Minister of Labor of Costa Rica, commented, “We are very excited about Amazon’s announcement, and we want to thank its commitment to developing high-quality jobs in our country, especially at this time.” Commitment to issues of training, virtual job creation and employability of women and youth.

Amazon offers a competitive salary and full benefits package beyond those stipulated by law, including private medical and dental insurance from day one. The company also offers extended maternity and paternity leave; In addition to an excellent work environment with opportunities for professional growth and development. Those interested can apply to www.amazon.jobs/costarica

AWS launches the Natural Disaster Resilience Project in Central America and the Caribbean

Amazon Web Services, Inc. (AWS), an Amazon.com (NASDAQ:AMZN) company, reported on the Resilience Project in Central America and the Caribbean. As part of the program disaster response From AWS, the Resilience Project supports organizations that may be affected by natural disasters where continuity of operations is critical to the resilience of communities. In preparation for hurricane season, AWS is providing up to $5,000 in corporate promotional credits to support projects related to business continuity in the cloud.

Governments, healthcare, non-profit organizations, and educational institutions will be able to prepare in advance for the upcoming 2021 Atlantic hurricane season, which runs from June through November. In the Caribbean and Central America, tropical storms are becoming more powerful due to climate change. In May 2020, the Atlantic hurricane season forecast called for 15-19 identified major storms. However, last year’s hurricane season broke all records with 30 specific storms, including Category 4 (Eta and Eta), causing extensive damage in the area. In the aftermath of the storms, widespread flooding caused damage in most of these countries.

“The goal of the project is to enable customers to maintain business continuity even in the face of disasters and increase the resilience of organizations,” said Abby Danielle, AWS Public Sector Program Director for Latin America, Canada, and the Caribbean. “The credits will be valid for one year and can be used to develop a comprehensive disaster recovery plan,” he said.

The Resilience Project is open to new AWS customers in the Caribbean and Central America. Credits may be awarded directly to customers or Partners del AWS Partner Network (APN) They offer professional accompaniment to new clients. Although there is no way to prevent a natural disaster, being able to attend and face these situations makes a difference. As a result, the cloud becomes the best ally to ensure that customer information is available even in the event of power outages, internet inactivity, floods and other natural disasters.

“For AWS, it will always be a priority to make all of its services available to connect regions that lose contact with the world due to a natural disaster, reconnect those regions and collaborate with those affected,” concluded the AWS CEO.